Welcome to Excellence Customer Service Training Course

Created 5 years 103 days ago
by EOB

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On Monday 1 July a group of Travel and Tourism students took part in a Welcome to Excellence Customer Service Training Course. The course focused on customer service training for the tourism industry. The day allowed students to learn many different aspects including:

  • Understanding your customers
  • Communicating successfully
  • Providing information and guidance
  • Meeting specific needs including customers with a variety of disabilities
  • Dealing with difficult situations
  • Boosting business

The training course was a great success and students commented on how they learnt to be “ positive with customers”, and how “real life examples of the industry helped our understanding”.